Citizens who are not satisfied with the services rendered by the South African Police Service (SAPS), especially with regard to Gender-Based Violence and Femicide (GBVF), are encouraged to lodge complaints.
This is according to National Police Commissioner General Khehla Sitole, who said that the SAPS has prioritised the handling and investigation of GBVF-related complaints and cases.
“The purpose is to ensure a continued and sustained professional service and consequence management for poor performance by any of our policemen and women,” Sitole said.
“The reporting of any or all poor service will help SAPS management ensure that citizens receive the desired help and that any gross dereliction of duty is not repeated,” he added.
According to Sithole, the SAPS’s management has enhanced its service complaints mechanisms to cater for service complaints relating to such cases. He explained that every provincial commissioner, in all nine provinces, has a similar platform, the details of which can be accessed at the SAPS website.
Complainants can submit a complaint directly, by visiting their local police station’s community service centre, station commander, district/cluster commander’s office or the provincial complaints co-ordinators inspectorate.
Service complaints can also be lodged at the National Service Complaints Call Centre at 080 033 3177 or send an email to firstname.lastname@example.org.
Complaints can also be lodged as follows:
- Eastern Cape: 040 608 7078 / complaintsEC@saps.gov.za
- Free State: 051 411 7804 / email@example.com
- Gauteng: 011 274 7786 / firstname.lastname@example.org
- KwaZulu-Natal: 031 325 5951/4886 / email@example.com
- Limpopo: 015 293 7186 / Lim.firstname.lastname@example.org
- Mpumalanga: 013 249 1429/1430/1435 / email@example.com
- Northern Cape: 053 802 7416 / firstname.lastname@example.org
- North West: 018 299 7057 / email@example.com
- Western Cape: 021 409 6535 / firstname.lastname@example.org