LETTER TO THE EDITOR

Letter

Good day Vuk’uzenzele 

My name is Native Kumsha from the Eastern Cape. I recently lost my job and am taking care of my grandmother. My brother sent me money to take her to hospital, but when I woke up, I noticed a debit order from ez4u Capital had withdrawn R573.43 from my account.

I have never taken a loan from them, and I don’t know where they are located. The money cannot be reversed, and my family is upset. I am very distressed and urgently need guidance on what to do.

Thank you 

Native

reply

Good day Native,

We acknowledge receipt of your email.

Kindly note that anyone may submit a complaint regarding an alleged contravention of the National Credit Act 34 of 2005 (NCA) to the Regulator. This can be done by completing Form 29, available on their website, and submitting it to the Offices of the National Credit Regulator (NCR) at www.ncr.org.za.

When completing Form 29, please ensure:

1. Points 1 to 9 are fully completed.
2. Point 6 contains a short description of your complaint.

After submission of Form 29 and any supporting documentation, they will assess the matter and advise you accordingly.

Please include the following when submitting your complaint to complaints@ncr.org.za:

• Any communication with the credit provider/entity.
• Proof of deductions and/or payments.

Regards,

Vuk’uzenzele