South African Social Security Agency (SASSA) Gold Cards will remain operational beyond 31 May 2025, ensuring uninterrupted access to social grants.
The announcement, made recently, comes as a relief to beneficiaries who have not yet migrated to the new Postbank Black Cards, putting an end to uncertainty around possible payment disruptions.
In a statement, Postbank reassured users that Gold Cards will continue to function across all payment platforms, including ATMs, retail stores, and point-of-sale devices. This means beneficiaries can still withdraw cash, make purchases, and access their funds as usual, no immediate switch is required.
“We remain committed to ensuring no beneficiary is left without access to their grants,” said Postbank Chief Executive Officer (CEO) Nikki Mbengashe.
“In keeping with our commitment to ensure Postbank will ensure that no beneficiary is left without access to their grants and that there will be no disruptions in the payment of grants, Gold Cards will continue to work until every beneficiary is transitioned to the new Black Card.
“We are therefore hopeful and confident that this announcement addresses any concern regarding the payments of any beneficiaries who may not yet have obtained their Black Cards,” Mbengashe added.
The CEO advised social grant beneficiaries to ignore any calls instructing them to change banks, as this is unnecessary.
“We plead with them to be wary of misleading information that their Gold Cards will not work and that they need to change banks because of this,” she said.
Beneficiaries are also urged to respond only to official Postbank communications regarding their SASSA Gold Cards and the Black Cards, as Postbank is the only authorised entity responsible for issuing these cards.
They are further advised to disregard any information about their cards that has not been communicated directly by Postbank.
Postbank said this approach would help prevent beneficiaries from being misled, as the entity has observed a growing volume of incorrect information circulating about the SASSA cards.
“As the Gold Cards will continue to work, and all beneficiaries can continue to use those cards and their Black Cards to access payments, Postbank notifies the beneficiaries that it has temporarily suspended the distribution of new Black Cards at its sites until further notice.
“This, however, has no impact on anyone who currently has a Postbank Black Card, as that card will continue to function as normal,” the entity said.
The Postbank card distribution sites will, however, remain open and available for the following services:
- PIN resets
- Reissuing of Black Cards for beneficiaries who have lost their cards or had them stolen.
- Registration for the card less payment alternative.
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