SASSA clarifies social grant review process

As the South African Social Security Agency (SASSA) rolls out its nationwide review of social grants, Chief Executive Officer Themba Matlou has moved to reassure beneficiaries and clear up recent confusion around payment dates and eligibility requirements. 

“It gives me great pleasure and privilege to address the media and social grant beneficiaries during this important social grant review process that SASSA is undertaking,” said Matlou. 

“SASSA derives its mandate from the Constitution of the Republic of South Africa and the SASSA Act, which empowers us to administer, manage and pay social grants to eligible beneficiaries,” he explained. 

Amid recent public concern and misinformation, Matlou emphasised that the review process is a legal and necessary step to ensure that support reaches those who truly need it. 

“Section 14(5) of the Social Assistance Act requires beneficiaries to notify SASSA of any material changes in their circumstances—including financial or marital status—as soon as reasonably possible. This obligation is also stated in the approval letter each beneficiary receives.” 

“In April 2025, SASSA announced its plans to conduct reviews during the 2025/26 financial year. These are targeted reviews to assess the eligibility of beneficiaries whose circumstances may have changed and who may, as a result, no longer qualify for a social grant,” he added. 

Matlou clarified that these reviews are routine and part of existing policy. 

“SASSA conducts regular reviews as required by Regulation 30 of the Social Assistance Act. These reviews are essential to ensure that every person receiving a social grant still qualifies based on their current circumstances.” 

He also firmly denied rumours that grants had been cut. 

“SASSA would like to categorically state that no social grant payments have been suspended or halted. All approved grants remain valid, and payments continue to be processed.” 

To streamline the process, SASSA has revised its payment schedule. 

“This year, we have introduced a fourth payment date in our payment cycle. Beneficiaries selected for a review are now paid on the 4th day of the month,” he said. “This ensures they receive their payment after the necessary review, without disrupting the general payment cycle for others.” 

Matlou urged beneficiaries not to panic. 

“Those who have not received a notification and are still being paid on the usual dates (between the 2nd and 5th of the month) do not need to contact the agency.” 

He also reminded beneficiaries of their responsibility to report any changes in their personal situation. 

“A beneficiary may have qualified for a grant at the time of application, but if their financial situation changes afterwards, it is their duty to inform SASSA,” he concluded.

For more information, visit www.sassa.gov.za or call the toll-free number: 0800 60 10 11.