Home Affairs declares war on queues
South Africans will soon be able to enjoy a faster and more efficient service at Home Affairs offices.
The Department of Home Affairs is putting an action plan in place to ensure that citizens do not spend a long time in queues.
According to Home Affairs Minister Malusi Gigaba the long queues were caused by high client volumes, insufficient front office space, leadership issues and the closure of its offices on Saturdays.
To rectify the problem the department is analysing its geographical footprint to determine in which areas it needs to improve its services.