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May 2021 2nd edition

New app helps save lives

Written by Silusapho Nyanda

Seeing a stabbing victim bleeding on the Durban beachfront despite two stationary ambulances nearby, prompted Blessing Nzuza, (30) to develop a potentially life-saving app.

The mobile app, called Respo, links ordinary South Africans with ambulances, regardless if they have medical aid or not.

“The incident got me thinking that we needed to create a system that allowed people in emergencies to contact ambulances, even when they are not able to place a phone call,” Nzuza says.

Respo enables users to request an ambulance during a medical emergency by simply opening the app and pushing a button. Even people without smartphones are able to access the app’s functions, through a recently added panic button feature.Blessing Nzuza is an innovative entrepreneur who has created a mobile app which allows South Africans to request an ambulance at the click of a button.

Once a user activates the emergency button, the team from Respo calls them to establish the nature of their emergency and if necessary, an ambulance is dispatched. If the person does not answer their phone, Respo immediately informs its partner, ER24.

GPS tracking is used to locate users in emergencies and emergency service providers are given essential information about the patient, such as existing medical conditions and their medical aid, should they belong to one. This information is provided by users when they install the app. They also list their emergency contacts, who are alerted in cases of emergency.

The app was developed by Nzuza using a R487 000 grant from the Technology Innovation Agency (TIA), which is a government agency that helps develop innovative projects in the natural resources, energy, information communication and technology and advanced manufacturing fields. 

Projects are funded from the conception stage right to when the product is commercialised.

Once his app was developed, Nzuza successfully pitched for R1 million in funding from the Small Enterprise Finance Agency (Sefa).

He says: “The funding from Sefa gave us the capacity to market the app. We used the money to form a partnership with ER24.”

Nzuza currently employs four permanent staff members and 20 temporary agents, whose job it is to respond to incoming emergency alerts.

For information on funding for entrepreneurs;