Nov 2022 1st Edition

SASSA encourages non-smart phone owners not to choose EFT payment method

The South African Social Security Agency (SASSA) has appealed to all special SRD-R350 grant beneficiaries or applicants who do not own a smart phone not to choose the EFT payment method.

The statement released by the agency says the EFT payment method requires smart phones with the corresponding apps for such
a transaction.

“The customer care unit in Mpumalanga has received numerous complaints from beneficiaries where they fail to process the EFT payment,” says SASSA.

“The agency has discovered that all those beneficiaries who cannot process their EFT payment, it is because their phones have little to no computing or internet capacity. The agency is cautioning beneficiaries to choose a suitable method of payment to avoid any inconvenience,” it adds.

All the applicable methods of payment can be accessed on the SASSA official website on

Applicants can choose to receive payment through official selected merchants and financial institutions.

“Beneficiaries or applicants must ensure that they update personal information such as cell phone numbers, surnames and financial accounts, if there are any changes. This will guarantee the right recipient and avoid payment disapproval,” the agency says.

SASSA has also urged beneficiaries to avoid asking for assistance from strangers when updating their personal information.

The agency says strangers can use the beneficiary's personal details for fraudulent activities. –

For more information, applicants can contact the agency’s toll free number: 0800 60 10 11 or [013] 754 - 9428/9363 from 08:00 – 16:00 during weekdays.

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