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SANRAL account holders: what you need to know

SANRAL account holders: what you need to know

Question                              

What does the new system mean for those with a SANRAL account?

Answers

Following rates will apply:

  • Class A1: 18c per km
  • Class A2: 30c per km
  • Class B: 75c per km
  • Class C: 150c per km.

Monthly toll fee caps reduced to:

  • Class A1 – R125
  • Class A2 – R225
  • Class B – R875
  • Class C – R2 900.

Time of Day Discounts will continue to apply, within the Grace Period

Questions

Will I have to register again or change my existing e-tag?

Answers

No. All your details will remain unchanged and existing e-tags valid.

Questions

Will the existing arrangements for settling my e-toll accounts remain in place?

Answers

Yes. There will be no changes to the billing or payment systems for e-tolling. However, those who want to settle their arrears will receive a 60% discount and 6 months to settle their debt.

 

Questions

Is this not unfair to road users who have been paying all along as they are not benefiting from the 60% discount?

Answers

Not at all. Not only do they not have a large sum to settle, which they may not have budgeted for, but they have paid even less than the discounted 60% amount.

Questions

Will the new kilometre rates and monthly caps be backdated and will road users be refunded for paying more than the new maximum amount over the previous months?

Answers

No. There will be no refunding but road users will benefit from the new lower cap from the day the new dispensation becomes applicable.

It should be noted that all outstanding toll fees would need to be paid, before the issuing of a vehicle licence disc – even those that do not have a SANRAL account. They will receive a 60% discount on their e-toll debt.

 

Questions

What happens if I exceed the new monthly limits?

Answers

You will not have to pay anything extra. The cap has been reduced to R225 for light vehicles, and this is the absolute maximum you will have to pay per month regardless of the number of trips.

 

Questions

Is there any advantage in having a SANRAL account and displaying my e-tag?

Answers

Yes, not only are there discounts for account holders, but the entire process becomes virtually hassle-free with very little administrative actions required by you. If you have an e-tag, you will also be able to use your e-tag as a method of payment at any existing toll plaza that displays the e-tag sign.