Sep 2014

Fast, effective and efficient service

Written by Maselaelo Seshotli
After spending the day at the Maponya Mall Thusong Service Centre we decided to hear from users about their experiences at the centre.

Gladys Sani,
Diepkloof Zone 3

“I came to the centre to collect my driver’s licence at the Department of Roads and Transport and I must say the staff here are kind, patient and know good customer service. It took me a few minutes to get assistance and the security guards monitoring the lines are helpful as they direct you to the correct line. I am very happy with the service here and would come back to use more of their services. A lot has improved within government in 20 years and public servants now pay attention to the public.”

Marcus Matlala

“I heard about the centre from a friend, who recommended it to me. I came here today to apply for a smart card ID. The officials here are kind and patient as they take their time to help us and attend to our queries in the best way possible. Today as South Africans we are able to share and acquire information easily unlike in the past.”

Khotso Mzolo
Klipspruit Ext 2

“The Thusong Centre brings all the services closer to the community and makes it easy for people to access of information. The officials here are friendly and help us a lot. I came here to register my profile on the government database. The centre provides us with free internet connection, which we use to apply for and browse the government circulars for job advertisements. As a youth I am happy to be celebrating 20 Years of Freedom as government now puts most of its focus on job creation for unemployed youth.”

Elizabeth Molefe

Vlakfontein Ext 3
“Since I started coming here in January this year I have not experienced any troubles; the staff have been very helpful. I came to the centre to apply for Unemployment Insurance Fund at the Department of Labour. The staff member that assisted me was clear and explained the process to me and I received my first payment in June.”

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