May 2018 2nd Edition

New App to bring faster service delivery

Written by More Matshediso

Community members from municipalities across KwaZulu-Natal will soon be able to report water leaks, potholes or power outages with just a click of a button thanks to the new Citizen Engagement Tool App.

The Department of Cooperative Government and Traditional Affairs (COGTA) in KwaZulu-Natal unveiled the mobile App during their budget vote tabled by provincial MEC Nomsa Dube-Ncube.

Citizens can log incidents relating to safety and security, water and sanitation, transport, health and electricity.The new Citizen Engagement Tool App will allow community members to report leaks on their cell phones.

The Citizen Engagement Tool will also offer the ability to log service delivery incidents and also to follow up on the progress of their query.

“A logged incident is allocated a reference number which is sent via a text message and in the App to the citizen. For people without smart phones the solution offers a USSD string which offers similar functionality to the mobile App. The USSD can be customised to local languages,” said Dube-Ncube.

A USSD is a test message system such as an SMS.

She said the new App will enhance the response times for municipalities for service delivery issues across the province.

Dube-Ncube said the App works from any cell phone and allows the user to take images of a matter to be addressed.

Spending public funds wisely

Dube-Ncube also said measures will be put in place to help municipalities cut wasteful expenditure on non-core items such as mayoral vehicles, municipal consultants, events, catering, cell phones and credit cards. These funds will be redirected towards service delivery to communities.  

“Our own departmental austerity measures will now also apply to local government via a National Treasury circular which lists new cost-containment regulations that will be gazetted to become compulsory for all municipalities. In the past such measures were mere guidelines but now they are non-negotiable.”

The new regulations also limit the use of consultants and the cost of personal security for municipal office bearers.

The cost of official vehicles for municipal office bearers is restricted to R700 000 or 70 percent of their annual package.

Flight tickets are limited to economy class and the number of municipal representatives in international events will now be limited.

“We are also announcing a total ban on the use of municipal credit cards as well as severe restrictions on catering, entertainment and advertising by municipalities. We will be putting in place an oversight mechanism with proper management of consequences for non-compliance by municipal office bearers, councillors and officials,” said MEC Dube-Ncube.

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