Nov 2015 1st Edition

Operation ‘Kuka Maoto’ speeds up service delivery

Written by *Selby Bokaba

Local government

Over 1 000 street lights repaired, over 300 illegal connections disconnected, over 800 water meters installed, nine cemeteries cleaned and 207 road intersections painted.

Mayor of Tshwane Kgosientso Ramokgopa testing some of the equipments installed during the Operation Kuka Maoto in one of regions in the City of Tshwane.These are some of the service delivery achievements registered by the City of Tshwane as a result of a service delivery initiative called “Kuka Maoto”.

The initiative was launched by the Executive Mayor of Tshwane, Kgosientso Ramokgopa, in March in Mamelodi, east of Pretoria, and is aimed at improving the quality of services by addressing backlogs.

The key areas of the initiative are cleaning of the cemeteries, grass cutting, pothole repairs, gravelling of roads, maintenance of parks and public facilities, road markings and signs, water leakage, street lights and high mast repairs, illegal dumping and waste management, removal of illegal posters as well de-weeding of sidewalks and pavements.

Two days per month will be dedicated to this operation, led by the executive mayor, members of the mayoral council, councillors and senior officials.

On these days, officials wear overalls, roll up their sleeves and dirty their hands. The operation has so far drastically reduced critical backlogs in electricity, water and sanitation, urban management, roads and storm water and illegal advertisements in the following five regions in Tshwane.

The following milestones have so far been achieved:


  • 1 124 street lights were repaired
  • 79 high mast lights were repaired
  • Disconnected 393 illegal connections


  • 851 water meters were installed
  • 334 water leaks were attended to and fixed
  • 64 manholes fixed
  • 10 fire hydrants were locked
  • 28 water tanks were repaired

Roads and storm water:

  • 1 456 m2 of potholes were patched
  • 207 road intersections were painted
  • 114 road signs and poles were erected
  • 5.6 km of roads were surfaced /resealed
  • 71.04 km gravel roads/streets were re-graveled
  • 71 catch pits were unblocked
  • 24 025 m2 storm water channels were cleaned

Urban management:

  • 233 trees were pruned
  • 76 illegal dumping sites were cleared
  • 55 trees were planted
  • 9 cemeteries cleaned
  • 457 000 m2 of grass was cut

The operation has helped to clear the service delivery backlog and to speed up the pace of service delivery.

For instance, on average, approximately 25 street lights are fixed in a week, but during one of the recent operations of Kuka Maoto, 48 were repaired over five days.

Kuka Maoto has now become the benchmark by which the municipality measures itself. It has proved that the pace of service delivery can indeed be speeded up.

* Selby Bokaba is the spokesperson for the City of Tshwane.
Rural development
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