The Presidential Hotline continues to be a last resort to help find solutions to problems when all else had failed. But callers are reminded that they should never abuse the hotline or make prank calls as this can delay the process for other callers who really need help.
Funding for housing
A North West community found that the Presidential Hotline was indeed a last resort when there was no other way out. Thanks to the Presidential Hotline, a long-awaited housing project could be completed.
Liza Chununvu from the community says she and fellow community members at Ventersbort Village outside Mahikeng have been waiting for the completion of their government houses since 2005.
The housing project was started in 2005, but the contractor only built the foundation and allegedly left without finishing the project. For six years, the community waited to have the project completed with no response from the local municipality.
Chununvu then turned to the Hotline for help. This resulted in the North West Human Settlements Department making money available for the housing project to be completed.
In another matter, also in the North West, a complainant asked the Presidential Hotline to have a case reopened after local police refused to investigate the matter. She had laid a charge of malicious damage to property against a drunken tractor driver in 2007.
The house of Jan Mogare, a resident in Tshing Location, Ventersdorp, was badly damaged by an out-of-control tractor. Mogare said the owner of the tractor asked him to get quotations for materials and cost to repair the damaged house.
Later, the tractor owner said he would go ahead and do the repairs himself but did not. Mogare approached the Public Protector and the Independent Complaints Directorate (ICD) after the police could not give him feedback on the charge he had laid against the suspect.
When the Presidential Hotline made enquiries about the matter, the police said the delay in the case was because of the outstanding results of the alcohol test done on the suspect. The case was then reopened after the results were found and police are now looking for the suspect.
Magora called the Presidential Hotline to say he was happy that the case had been reopened.
Water and electricity
A Limpopo resident Morongwe Thobejane who had complained about the absence of service delivery in her village has reported that the area has since received electricity.
Thobejane of Glencowie under Makhudutamaga Local Municipality complained about a lack of water and electricity in Manotong Village in Ward 7. She told Hotline staff that the problem had been reported to the Ward 7 councillor several times, but nothing had been done until she approached the Hotline. Eskom has since supplied electricity to the area, Thobejane said.
An Eastern Cape resident has thanked the Hotline for making it possible for his community to get water and a community hall.
Vuyisile Nodada of Moyaneni outside Matatiele under the Mzimvubu Local Municipality had phoned to complain about lack of sanitation and safe piped drinking water.
Nodada said the municipality has since made available piped drinking water on a temporary basis and a new community hall is nearing completion. He said the municipality promised to attend to the problem of sanitation.
Presidential Hotline number:
17737 (1 PRES)
Fax: 086 681 0987 or 012 323 8246